Refund policy

KRUSADA PROJECT

Return & Exchange Policy

At Krusada Project, we carefully inspect and prepare every order before it is shipped. We want you to receive your items in the best possible condition.

Because our pieces are produced in limited quantities and in small batches, we follow the policy below for returns and exchanges.

1. Eligible Returns & Exchanges

We accept return or exchange requests for the following situations:

  • The item received is defective or damaged prior to or during packing.

  • The item received is different from what was ordered due to an error on our part.

  • A size exchange may be considered as an exception, subject to item availability and approval by Krusada Project.

Size exchanges are not automatically guaranteed, particularly for limited-edition, sold-out, or made-to-order pieces.

We do not accept exchanges or returns for change of mind, change of design or color preference, or incorrect size selection when the requested replacement size is unavailable.

Items purchased during sale, clearance, or promotional campaigns may be considered final sale and are generally not eligible for return or exchange unless the item is defective or an incorrect item was sent.

2. Request Period

Return or exchange requests must be submitted within seven (7) days from the date you receive your order.

Requests submitted beyond this period may no longer be accommodated.

3. Condition of the Item

For an exchange to be approved, the item must be:

  • Unused and unworn

  • Unwashed

  • Free from stains, odors, damage, or alterations

  • Complete with its original tags and packaging

  • Accompanied by proof of purchase or order details

Krusada Project reserves the right to decline an exchange if the returned item shows signs of use or does not meet these conditions.

4. Size Exchanges

We understand that finding the right fit can sometimes be difficult, especially when purchasing online.

As a reasonable exception, size exchanges may be accommodated, provided that:

  • The request is made within the allowed return period;

  • The item is still in its original condition;

  • The requested size is available; and

  • The exchange has been approved by Krusada Project.

If the replacement item has a higher price, the customer will shoulder the difference.

If the requested size is unavailable, we may not be able to provide an exchange.

5. Shipping Costs

For items that are defective, damaged, or incorrectly sent due to an error by Krusada Project, we will shoulder the reasonable shipping costs required to correct the issue.

For size exchanges or other customer-requested exchanges, the customer is responsible for the applicable shipping expenses.

6. Order Changes & Cancellations

Once an order has been confirmed and processed, cancellations or changes to the order may no longer be accommodated.

Please carefully review your:

  • Item

  • Size

  • Color/design

  • Quantity

  • Shipping information

before confirming your order.

7. Refund Policy

Krusada Project does not offer refunds for change of mind, incorrect size selection, or order cancellation after confirmation.

Approved concerns will generally be resolved through an exchange or replacement, depending on the circumstances and availability of the item.

For defective or incorrect orders, please contact us so we can review the issue and determine the appropriate resolution.

8. Shipping & Courier Delays

Orders are shipped through our designated courier partners. Once an order has been properly handed over to the courier, delivery time, delays, failed delivery attempts, and other matters within the courier's handling are outside Krusada Project's direct control.

If your package is delayed or encounters a delivery issue, please contact us so we can assist in coordinating with the courier.

9. Validation Process

All return and exchange requests are subject to review and approval.

To help us process your request quickly, please provide:

  • Your order number or proof of purchase

  • A description of the concern

  • Clear photos or videos showing the item and, when applicable, the defect or incorrect item received

We may request additional information when necessary to properly evaluate the request.

10. Contact Us

For return, exchange, or order concerns, please contact:

Krusada Project
📧 krusadaproject@gmail.com
📱 0956 894 3562

Customer service hours: Monday to Saturday, 9:00 AM – 6:00 PM

Messages received outside these hours will be addressed on the next available business day.

Krusada Project reserves the right to review each request individually and determine whether it qualifies under this policy.

We appreciate your understanding and support of our small-batch, artist-led production. Salamat!